Privacy policy

When you place an order we collect your name, email address, delivery address and order details. Payment card details are entered on our payment provider's secure checkout and are never stored by FLOWBURY.

We also collect basic technical data such as pages viewed and device type in order to keep the site working and improve it.

To process and deliver your order, to provide customer support, to handle returns and refunds, and to meet our legal and accounting obligations.

Our checkout and payment provider, our delivery partners and our suppliers, only to the extent needed to fulfil your order. We never sell your personal data.

We use cookies that are necessary for the site and checkout to function, plus analytics cookies that help us understand how the shop is used. You can block cookies in your browser settings, though checkout may stop working.

Order records are kept for six years to satisfy UK tax rules. Support emails are kept for two years.

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email flowburyuk@gmail.com and we will respond within 30 days.